Due to the increasing number of cancellations and no shows
that we have had over the past few holidays, we feel the
need to make some changes in our reservations policies to
assure that no one is turned down for boarding for their
pets during the busy seasons.
*Reservations for boarding during the holidays must be made
with a credit card.
*Cancellations must be made within 72 hours of arrival to
avoid a $30 fee for the cancellation.
*No shows will be charged 2 nights of boarding according to
the weight range of the pet.
*After the second cancellation or no show, boarding must be
paid for at the time of the reservation with no refunds
available.
There will also be changes in the policies for bedding
during the holiday seasons.
*We ask that no beds or crates be brought in.
*Happy Tails will be providing Kuranda beds during the off
season and holiday season and they will be available for
rent at a fee of $2 per night.
(please visit www.kuranda.com for more information on these
beds)
*All food must be brought in a waterproof Tupperware type of
container with name clearly marked.
Thank you for you cooperation!
Erik & Sarah
Happy Tails Pet Resort & Day Spa ~ 717 Ebenezer Road ~
Knoxville, TN 37923 ~ Phone:865.670.4141
